Shipping Times & Charges
Classroom Carpets AtoZ ships all items direct from manufacturere warehouses. The typical delivery time is 1-2 weeks. Some items may be delayed depending on stock availability. In case of backorders, items typically take 2-4 weeks. If your order will take longer to deliver than stated above, a representative of Classroom Carpets AtoZ will contact you. Note: In the event that your order contains multiple items, you could receive separate shipments. Shipping rates DO NOT include additional charges oustide of the 48 contiguous United States. If you would like a shipping quote prior to purchase, contact us. If not, and you are not within the 48 states, NO charges will be made for shipping until a representative from Classroom Carpets allows you to approve these additional fees.
Most of our items will ship based on a STANDARD size/weight and will be charged at a percentage of your total purchase, as reflected on your emailed order confirmation. The majority of our products are considered non-freight and will ship UPS or FedEx.
PLEASE NOTE: If the item number contains a '*' in the item number or your item(s) description stated, 'OS1/OS2', 'Additional Shipping Charges Apply', or 'Truck', additional shipping fees for these odd-size/weight items may require us to contact you for approval. Note: It is typically no more than 20% of purchase price, unless you are in a very rural area, or deliveries to your location are uncommon. If you are located in in Alaska or Hawaii there will be additional shipping charges that we must quote via phone or email only. If you order is placed without a shipping quote, we will email or phone you with additional charges.
Please wait until 3 weeks has passed to assume a backorder.
Return Policy & Warranty
You are responsible for verifying and inspecting all shipments at the time of delivery. If you are not pleased with the condition of the shipment, make a note of it on the bill of lading before the freight carrier leaves, or refuse the shipment. We require that you report such items to us within 48 hours from receipt. Please call us at 1-800-953-2869.
Returns will not be accepted without prior authorization from us. When requesting authorization to make returns, please include your name & invoice date. We request an email for each return. In addition, we would like you to email us tracking once you have shipped the item back. Returns are subject to additional shipping and/or restocking fees. These fees will depend on the item(s). However, restocking is typically 10-30% and return shipping fees vary based on size/weight.
Carpet and rugs purchased from Classroom Carpets AtoZ all carry a manufacturer warranty. However, we do carry carpets from several manufacturers. Thus, if you wish to get warranty information on a specific product, please call or email us. .
If you have any concerns before or after making a purchase from Classroom Carpets AtoZ, please phone or email one of our associate from our Contact Us page.